Privacy Policy
1. Who we are
This policy explains how Asset Survey Group Ltd ("we", "us", "our") collects and uses your personal data, and your rights under UK data protection law (the UK GDPR and the Data Protection Act 2018). We are the data controller for the information described here.
Asset Survey Group Ltd — company no. 14776752, registered in England & Wales. Registered office: Office One, 1 Coldbath Square, Farringdon, London EC1R 5HL. Email: info@assetsurveygroup.com · Phone: 020 4652 9091.
2. The information we collect
We collect personal data that you give us and data generated when you interact with us, including:
- Enquiry details — your name, organisation, email address, phone number and the content of any message you send us.
- Survey and engagement information — where you engage our services, information needed to deliver a survey, such as property addresses, access arrangements and details provided by you or your organisation.
- Technical data — limited information such as your IP address and browser type collected automatically when you visit this website (see our Cookie Policy).
3. How we use your data and our lawful bases
- To respond to enquiries and provide quotations — on the basis of our legitimate interests and taking steps at your request prior to entering a contract.
- To deliver our surveying and consultancy services — for the performance of a contract with you or your organisation.
- To meet our legal, regulatory, insurance and professional obligations — to comply with a legal obligation and our legitimate interests.
- To send occasional updates about our services, where you have asked us to — on the basis of your consent, which you can withdraw at any time.
4. Who we share it with
We do not sell your personal data. We may share it with:
- Appropriately qualified sub-contractors and specialists who help deliver a survey or compliance service on our behalf;
- Our IT, hosting, email and communications providers, acting as our processors;
- Our professional advisers (for example accountants, insurers and legal advisers); and
- Regulators, authorities or other third parties where we are required to do so by law.
Where a provider processes data outside the UK, we take steps to ensure appropriate safeguards are in place as required by UK data protection law.
5. How long we keep it
We keep personal data only for as long as necessary for the purposes above, and to meet our legal, insurance, professional-indemnity and regulatory obligations. When it is no longer needed, we securely delete or anonymise it.
6. Your rights
Subject to certain conditions, you have the right to access your data; to have inaccurate data corrected; to have data erased; to restrict or object to processing; to data portability; and to withdraw consent where we rely on it. To exercise any of these rights, contact us at info@assetsurveygroup.com.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator, at ico.org.uk or on 0303 123 1113. We would, however, appreciate the chance to address your concerns first.
7. Security
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse. No transmission over the internet can be guaranteed to be completely secure, but we take reasonable steps to protect your information.
8. Cookies
Information about the cookies and similar technologies used on this website is set out in our Cookie Policy.
9. Changes to this policy
We may update this policy from time to time. The current version, with its "last updated" date, will always appear on this page.